COD – BUSNIESS PARCEL / EXPRESS PARCEL  PAYMENT PROCEDURE  ::

        In connection with non receipt of  COD (cash on delivery) information many  parcels are held at Post offices.  Hence the following  procedure is to be followed as per the Directorate orders:-    If booking data is still not found available, complete details like barcode number, address of sender/recipient, COD amount, Biller-id, etc. would be recorded date wise in a register.  Such articles can be delivered and COD amount written on article would be collected from the customer.  It is has to be ensured that no commission or any other charge is collected from the customer.     The amount collected would be accounted in the delivery post office as prescribed for COD amount.  The amount so collected from the customer would be sent through Service Money Order, separately for each COD article, to the Postmaster of office of payment.  Barcode number of COD article, Type (Express/Business Parcel), address of customer to whom COD article was delivered would be mentioned in message box.

        Above procedure would also be followed for articles where delivery has taken place but cash has not been remitted to the e-biller.

 These instructions would be only applicable for COD articles received in Post offices till 31.03.2014 and pending for delivery.