India Post’s COD services – Implementation failed  :: 

India  Post implemented various COD services namely Business Parcel COD (BP-COD),  Express Parcel COD (EP-COD) and Speed Post COD (SP-COD) without much planning.  In the root level it can see very clearly that the implementation of COD services was a big failure in all respect especially in technological side. The BP-COD and EP-COD services had been started on 02/12/2013 from 20 offices across the country but the stable version of software have been released on 10/12/2013 after making modifications in the raw form of software released on 29/11/2013.  The COD articles have been booking from various parts of the country since 02/12/2013 but the delivery works has not yet been started in most of the Post Offices due to software problems.    Software support from the part of CEPT is very poor in the case of Parcel Net (Update 9) upgradation.  

                        The field units are struggling with error generating or partially made software. At the same time most of the employees of India Post are unaware of this new services, so some people are treated this article as VP and collected MO commission from addressee some others delivered the articles without collecting the amount.  Some RMS offices have sent these articles as RP to Post Offices and the Post Office staffs have delivered the same as parcel.  Various feedbacks are getting from the field staffs in this regards especially from System Administrators who implement the  technology in Post Offices.  The COD services were implemented without making much test in the software level and without much education among employees.    The  COD services were the most awaited service of India Post. This service is a serious threat to all private courier companies if it succeeds in its implementation, so they are eagerly watching its implementation.  On the other side online shopping giants are also giving more attention to COD service of India Post for spreading their business to rural areas. Our expectations were already shared in the older post India Post to revolutionize online market reach So hindrance happened in the implementation process should be overcome at any cost.  Even though this is an implementation stage, the traffic of COD articles from various sources shows the acceptance of this COD services by various vendors.  India Post will have to work hard for satisfying both consigners and consignees.  Top authorities of India Post should interfere in the implementation process especially in software development centres to issue solution for various issues reported by the field units.  So many issues are there even after the release of solution on 17/12/2013.courtesy ://postbankofindia.blogspot.in//